ICT Service Manager | Tarifbeschäftigte/-r in der Informations- und Kommunikationstechnik (m/w/d)

Job Summary

The ICT Service Manager will play a pivotal role within the Senate Department in Berlin, overseeing the ICT control center. This position involves managing service agreements with external IT providers, ensuring the stability and quality of IT services across all locations, and performing operational management of hardware, software, and service requests. The successful candidate will be responsible for developing performance reports, monitoring service metrics, and optimizing internal workflows to increase efficiency. This role is ideal for a professional looking to contribute to public service in a stable, modern, and diverse environment. Key requirements include a relevant university degree or significant professional experience in IT service management, along with strong organizational and process-oriented skills. The position offers a unique opportunity to shape administrative IT processes while benefiting from flexible working models, professional development, and a commitment to diversity and work-life balance.