Service Desk Engineer | Service Engineer (m/w/d) - Service Desk

Job Summary

As a Service Desk Engineer at DATAGROUP Rhein-Main, you will serve as a vital point of contact for clients, providing expert 1st and 2nd-level technical support. Your day-to-day responsibilities include qualifying and documenting incoming inquiries within an ITSM system, troubleshooting standard software such as MS Office and Adobe, and managing operating systems. You will play a key role in supporting the Microsoft 365 environment, performing remote client maintenance, and handling tasks related to Citrix, Mobile Device Management, and Active Directory. This position is ideal for a customer-oriented professional who thrives in a collaborative, team-based environment. You will work in modern offices in Ingelheim, benefiting from a stable, permanent contract with a leading IT service provider. The role offers significant opportunities for professional growth, including support for industry-recognized certifications, and a comprehensive benefits package, making it an attractive career step for those passionate about IT service management and end-user support.