ServiceNow Platform Owner | ServiceNow Platform Owner (m/w/d)

Netcetera Software Services GmbH

Köln, Nordrhein-Westfalen, Deutschland
Published May 6, 2026
Full-time
Permanent

Job Summary

As the ServiceNow Platform Owner, you will hold strategic and technical responsibility for the entire lifecycle of the ServiceNow platform. Your day-to-day work involves defining the platform vision and roadmap, establishing architectural and governance standards, and managing the upgrade strategy to ensure sustainable value realization. You will oversee data integrity, specifically focusing on the CMDB, and act as a bridge between business requirements and technical implementation. Additionally, you will manage licensing and coordinate with internal and external implementation partners. This role is ideal for an experienced IT professional who excels at stakeholder management and possesses a deep understanding of ITSM, ITOM, or ESM transformations. You will join a company dedicated to digital solutions in the financial sector, benefiting from a collaborative culture, flexible working arrangements, and comprehensive professional development opportunities. Your ability to translate complex business needs into scalable platform functionalities will be key to driving the company's digital infrastructure forward.

Required Skills

Education

Completed vocational training as an IT specialist (Fachinformatiker) or a degree in (Business) Informatics or a comparable IT-related qualification.

Experience

  • Professional experience in IT service management or platform transformation
  • Experience in managing ServiceNow environments including architecture and release cycles
  • Experience in stakeholder management and mediating diverse business interests
  • Experience in defining and enforcing IT governance and development standards

Languages

German (Fluent)English (Intermediate)

Additional

  • Not specified