IT Support Technician (1st Level) | IT-Techniker 1st-Level-Support (m/w/d)

Job Summary

As an IT Support Technician, you will serve as the primary point of contact for our clients, providing professional 1st and 2nd level support. Your day-to-day responsibilities include managing incoming service requests and incident reports, qualifying these requests, and coordinating with downstream support teams to ensure seamless resolution. You will also monitor system performance during business hours and manage task allocation. This role is ideal for a customer-oriented professional who thrives in a collaborative environment and is passionate about digital transformation. The position offers a dynamic, innovative workspace with a strong focus on professional growth, modern equipment, and a supportive, inclusive company culture. You will be instrumental in maintaining high service standards while helping clients navigate their technological challenges effectively.