VIP IT Support Specialist | VIP-Supporter (m/w/d) - 050526-1-FFM

Job Summary

The BFI Group is seeking a dedicated VIP IT Support Specialist to join their team in Frankfurt. In this role, you will act as a primary point of contact for VIP users, providing high-level technical assistance via phone, email, and ticketing systems. Your daily responsibilities include managing service tickets within ServiceNow, maintaining mailboxes, performing dispatching and field coordination, and executing standard technical solutions based on established documentation. This position is ideal for someone with a strong background in 1st and 2nd level IT support who excels in customer-facing environments. You will work in complex project settings, offering a unique opportunity to gain exposure to diverse corporate infrastructures. The role emphasizes professional communication, independent problem-solving, and technical proficiency in Windows environments. BFI offers a supportive environment with individual professional development opportunities, competitive salary packages, and potential for permanent placement with client companies.