Application Support Specialist (Open Prosoz) | Anwendungsbetreuung für Open Prosoz (m/w/d)

Job Summary

This role involves providing comprehensive application support for the 'Open Prosoz' software within a Jobcenter environment. You will serve as the primary point of contact for users regarding case entry and the utilization of assistance systems. Your daily responsibilities include performing system updates and testing, creating instructional documentation for benefit calculation and case management, and conducting training workshops. Additionally, you will be responsible for parameterizing the software, managing data statistics, performing payment runs, and resolving technical user issues. The position requires a background in IT administration and strong communication skills to bridge the gap between technical system functions and administrative case management. You will work within a modern public administration setting, benefiting from flexible working hours, home office options, and a supportive team environment, all located in a scenic region on the North Sea.