Senior Technical Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a Technical Specialist, you will play a pivotal role in ensuring the stability and efficiency of IT services for public sector clients. Your day-to-day responsibilities involve providing 1st and 2nd level support, managing support tickets, and conducting structured error analysis within complex system landscapes. You will actively contribute to service optimization by maintaining knowledge bases, improving workflows, and collaborating with cross-functional teams including lead developers and project managers. Key requirements include a strong background in IT service management, analytical problem-solving skills, and a user-centric mindset. This position is particularly attractive due to its focus on socially relevant digital solutions, a highly flexible remote-first work culture, and a strong commitment to professional development through the company's internal academy and continuous learning opportunities.