Senior Technical Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a Senior Technical Specialist, you will play a pivotal role in ensuring the stability and efficiency of IT services for public sector clients. Your day-to-day responsibilities involve providing 1st and 2nd level support, managing support tickets, and conducting structured error analysis within complex IT landscapes. You will actively contribute to service optimization by creating knowledge base articles, refining workflows, and collaborating with developers and project managers to integrate new features. The position requires a strong analytical mindset and the ability to bridge the gap between technical requirements and user needs. You will work in an interdisciplinary team, applying ITIL best practices and agile methodologies to deliver user-centric digital solutions. This role is highly attractive due to the focus on societal impact, the flexibility of remote work across Germany, and a strong commitment to professional development through the company's internal academy and certification support.