Senior Technical Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a Senior Technical Specialist, you will play a vital role in maintaining the operational excellence of digital solutions for public sector clients. Your day-to-day responsibilities involve providing 1st and 2nd level support, managing and resolving support tickets, conducting complex error analysis, and maintaining service knowledge bases. You will collaborate closely with lead developers, project managers, and various departments to optimize workflows, system configurations, and support processes. Additionally, you will assist in software rollouts and the integration of new features. This role is ideal for a professional with a strong IT background who enjoys solving complex problems in an interdisciplinary team environment. The position offers a high degree of flexibility, including remote work options, professional development through an internal academy, and the opportunity to work on projects with significant societal impact.