Senior Technical Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a Senior Technical Specialist, you will play a pivotal role in ensuring the stability and efficiency of IT services for public sector clients. Your day-to-day responsibilities include providing 1st and 2nd level support, managing support tickets, and conducting structured error analysis within complex system landscapes. You will actively contribute to service optimization by maintaining knowledge articles, refining workflows, and collaborating with lead developers and project management to integrate new features and software. This position is ideal for someone who thrives in interdisciplinary teams and possesses a strong analytical mindset. You will be instrumental in bridging the gap between technical operations and user needs, ensuring high-quality service delivery. The role offers a unique opportunity to work on socially relevant digital solutions with high flexibility, including remote work options and a focus on continuous professional development through the company academy.