Senior Technical Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a Senior Technical Specialist, you will play a pivotal role in ensuring the stability and efficiency of IT services for public sector clients. Your day-to-day responsibilities involve providing 1st and 2nd level support, managing support tickets, and conducting complex error analysis within large-scale IT landscapes. You will actively contribute to knowledge management by creating articles, optimizing support workflows, and collaborating with lead developers and project managers to integrate new features. This role is ideal for a professional who enjoys solving complex technical challenges in an interdisciplinary environment. You will be expected to apply ITIL best practices while maintaining an agile mindset. The position offers a unique opportunity to work on socially relevant digital solutions with high flexibility, including remote work options, 30 days of vacation, and extensive professional development opportunities through the company academy.