Senior Technical Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a Senior Technical Specialist, you will play a critical role in maintaining the operational excellence of digital solutions for public sector clients. Your day-to-day responsibilities include providing 1st and 2nd level support, analyzing complex technical issues, and managing support tickets within large-scale IT environments. You will actively contribute to knowledge management by creating articles, optimizing support workflows, and collaborating with lead developers and project managers to ensure high-quality service delivery. This position is ideal for someone who enjoys bridging the gap between technical systems and user needs. You will work in an interdisciplinary environment that values agile methodologies and professional growth. The role offers the unique opportunity to work on socially relevant digital projects with significant flexibility, including remote work options and a focus on long-term professional development through the company's internal academy.