Senior Technical Specialist | (Senior) Technical Specialist (all genders)

Job Summary

As a Senior Technical Specialist, you will play a vital role in maintaining the operational excellence of digital solutions for public sector clients. Your day-to-day responsibilities involve providing 1st and 2nd level support, managing and resolving complex support tickets, and maintaining technical knowledge bases. You will collaborate closely with lead developers, project managers, and various departments to optimize workflows, system configurations, and support processes. A key aspect of this role is bridging the gap between technical requirements and user needs, ensuring stable and efficient IT services. The position is ideal for someone who thrives in interdisciplinary teams, possesses a strong analytical mindset, and is passionate about improving IT service quality. You will have the opportunity to work in a flexible, agile environment that prioritizes continuous learning, professional development, and a healthy work-life balance, making it a unique opportunity to contribute to socially relevant digital transformation projects.