IT Support Specialist | IT Support Specialist (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will play a vital role in maintaining a seamless IT environment. Your day-to-day responsibilities include resolving technical incidents, managing hardware setups (PCs, laptops, smartphones, printers), and handling user account administration within Active Directory and Microsoft 365. You will be responsible for IT onboarding and offboarding, maintaining internal documentation, and ensuring that service level agreements (SLAs) are met through efficient ticket management. This role offers the opportunity to contribute to ITIL-based process optimizations and participate in diverse technical projects. The position is ideal for a proactive professional who enjoys a dynamic environment and is looking to expand their technical expertise while working with modern technologies and a collaborative team.