IT Support Technician (1st & 2nd Level) | IT-Techniker 1st & 2nd Level Support (m/w/d)

Job Summary

As an IT Support Technician, you will serve as the primary point of contact for technical issues, ensuring seamless operations for internal staff. Your daily responsibilities include managing 1st and 2nd level support tickets, performing basic administration of server and network infrastructure, and overseeing mobile device management and telephony systems. You will also contribute to security tasks, such as spam and malware protection and SIEM/SOC monitoring. The role requires a structured approach to documentation and troubleshooting, often managing multiple tasks simultaneously. This position is ideal for someone who enjoys teamwork and has a passion for helping others. You will join a growing, stable company that offers a supportive 'du-culture,' structured onboarding, and continuous professional development opportunities, ensuring you are well-equipped to succeed in this dynamic environment.