Head of IT Service Excellence and Orchestration | Head of IT Service Excellence and Orchestration for Global Cloud and Hosting Services (f/m/d)

Job Summary

As the Head of IT Service Excellence and Orchestration, you will lead the strategic evolution of global managed services, ranging from traditional data centers to cloud and edge computing platforms. You will be responsible for defining and implementing a unified service ownership model, driving multi-cloud strategies, and scaling FinOps practices to optimize consumption. Day-to-day, you will manage a globally distributed team, collaborate with senior stakeholders to align IT infrastructure with business objectives, and oversee complex multi-vendor relationships to ensure high-performance service delivery. This role is ideal for a strategic leader who excels at balancing technical innovation with operational excellence. You will influence how a global organization leverages critical hosting capabilities, ensuring security, scalability, and efficiency. The position offers the unique opportunity to shape the digital infrastructure foundation of a major global enterprise, working within a culture that emphasizes professional development, diversity, and flexible working arrangements.