IT Service Manager | IT Service Manager (m/w/d)

Job Summary

As an IT Service Manager, you will be responsible for overseeing the end-to-end delivery of IT services, ensuring high availability, performance, and strict adherence to Service Level Agreements (SLAs). Your daily routine will involve managing incidents and problems, analyzing root causes, and implementing preventive measures to maintain system stability. You will lead the development of IT services within Client Management and the Service Desk, including 2nd-level ticket coordination. A key part of your role involves acting as a bridge between technical support teams and various business departments, gathering requirements, and translating them into actionable tasks. The ideal candidate possesses a hands-on approach, strong communication skills, and a solid technical foundation in infrastructure, networks, and cloud services. This position is particularly attractive as it offers a permanent role within a structured industrial environment, providing professional development, comprehensive onboarding, and competitive benefits including company pension schemes.