IT Customer Service Manager | 09-030-2026 IT-Kundenservicemanager*in

Job Summary

As an IT Customer Service Manager at the Shared Data Center of the German Pension Insurance (DRV), you will act as the primary interface between the IT department and internal/external stakeholders. Your day-to-day responsibilities include managing service levels, coordinating requirements management, and conducting business relationship management with department heads and executive leadership. You will analyze the feasibility, priority, and cost-effectiveness of customer requirements while contributing to the development of the data center's product portfolio and strategy. This role is ideal for a professional who enjoys bridging the gap between technical IT infrastructure and business needs. You will be instrumental in ensuring high-quality service delivery and supporting customers with budget planning related to IT services. The position offers a stable, permanent role in a mission-critical public sector environment, requiring a blend of technical affinity, strong communication skills, and a service-oriented mindset. You will work in a collaborative environment, participating in projects and working groups to drive organizational efficiency.