Support Engineer | Support Ingenieur (m/w/d)

Job Summary

This Support Engineer role involves providing crucial technical assistance for IT solutions, focusing on datacenter and cloud products. The successful candidate will be responsible for managing support tickets from classification to resolution, acting as the primary point of contact for customers, and ensuring smooth coordination between front and back-end support teams. Key responsibilities also include administrating managed services and meticulously documenting all support cases. The position requires a strong background in IT support, particularly with cloud and datacenter technologies, and excellent problem-solving skills to analyze and resolve technical issues. This is an attractive opportunity for an ambitious professional looking to contribute to cutting-edge IT solutions.