IT Service Desk Support Specialist | IT Support Servicedesk (m/w/d)

Job Summary

As an IT Service Desk Support Specialist, you will play a vital role in providing high-quality technical assistance to users within a leading European IT service company. Your daily responsibilities include managing 1st Level Support, handling hardware issuance and returns, and troubleshooting issues across Windows notebooks, MacBooks, iPhones, and iPads. You will act as a key point of contact for technical inquiries, providing guidance on product selection and system usage. Additionally, you will be responsible for technical administration, including managing VPN connections, IP telephony, and operating systems, while ensuring all requests are accurately documented in the ticketing system. This position is ideal for a customer-oriented professional looking to work in a modern, innovative environment with flat hierarchies and strong potential for long-term career growth within a major enterprise.