Technical Support Engineer | Technical Support Engineer (m/w/d)

Job Summary

As a Technical Support Engineer, you will play a pivotal role in supporting users with system utilization, project structures, and document management. Your daily responsibilities include analyzing and resolving technical issues within modules, workflows, and interfaces, while escalating complex cases as needed. You will also lead user training, facilitate onboarding, and maintain comprehensive documentation and knowledge bases. Collaboration with various departments is essential to identify recurring challenges and drive process optimizations. This position is ideal for a professional with a background in regulated industries like medical technology or pharmaceuticals who thrives in interdisciplinary and international environments. You will be joining Brunel, a well-established engineering services provider, offering the opportunity to work on diverse projects across various industries with clear paths for professional and personal development in a permanent, full-time role.