IT Support Specialist | Fachinformatiker/In / Kundensupport / IT-Support

Plum GmbH Druck und Entwurf

Jülich, Nordrhein-Westfalen, Deutschland
Published Apr 30, 2026
Full-time
Permanent

Job Summary

Plum Druck + Entwurf GmbH is seeking a dedicated IT Support Specialist to join their growing IT department. In this role, you will act as a primary point of contact for small and medium-sized business clients, providing essential technical support via telephone and remote desktop tools. Your day-to-day responsibilities will include troubleshooting email account issues, managing domain registrations, and resolving a variety of technical challenges to ensure seamless service for clients. This position is ideal for an individual with a background in IT system integration or a motivated career changer with strong problem-solving skills. You will work in a modern, friendly agency environment that values professional development, offers flexible working conditions, and fosters a collaborative, flat-hierarchy team culture. The role provides a stable, long-term opportunity within a company that has been established for nearly 40 years, emphasizing personal growth and a healthy work-life balance.

Required Skills

Education

Completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or a comparable qualification.

Experience

  • Professional experience in IT system integration or a comparable technical field.
  • Demonstrated experience in technical troubleshooting and customer-facing support roles.
  • Open to career changers with strong technical aptitude and problem-solving capabilities.

Languages

German (Basic)

Additional

  • Must be able to work within the specified core business hours (Monday-Thursday 08:00-17:00, Friday 08:00-16:00). Applications must be submitted exclusively via email.