Senior Bioinformatics Specialist | GCS Mol Labs Senior Specialist (m/f/d) - Bioinformatics

Job Summary

As a Senior Bioinformatics Specialist within the Global Customer Support team, you will act as a technical expert responsible for complex troubleshooting and providing second-level support for molecular laboratory products. Your day-to-day work involves maintaining the product knowledge base, managing support documentation, and leading training initiatives for internal staff and end customers. You will play a pivotal role in field support, collaborating with regional teams to resolve critical customer issues and participating in Multi-Center Evaluation studies. The position requires a deep understanding of NGS data analysis and a strong service-oriented mindset. This role is ideal for a professional who thrives in a collaborative, cross-functional environment and is passionate about bridging the gap between complex technical bioinformatics systems and practical customer support, ensuring high-quality service delivery in a global healthcare setting.