Service Desk Specialist | Service Desk Specialist (m/w/d)

Job Summary

As a Service Desk Specialist at FERCHAU, you will serve as the primary point of contact for IT-related inquiries, technical malfunctions, and service requests via phone, email, and in-person at the service point. Your day-to-day responsibilities include diagnosing and resolving technical issues, managing ticket lifecycles through prioritization and documentation, and escalating complex cases to the second-level support team. You will also play a key role in maintaining the internal knowledge base and promoting IT security awareness among users. This role is ideal for a professional with a strong customer-service mindset who enjoys solving technical problems in a structured environment. You will be part of a leading European technology services platform, benefiting from a permanent contract, continuous professional development programs, and a collaborative work culture that values both individual expertise and team success.