Service Desk Engineer | Service Desk Engineer (w/m/d)

Job Summary

As a Service Desk Engineer, you will play a vital role in supporting IT operations for a well-established partner in the German industrial sector. Your day-to-day responsibilities will include managing 1st and 2nd level support requests via phone, email, and ticketing systems. You will be responsible for qualifying, prioritizing, and categorizing incoming support tickets, ensuring adherence to established Service Level Agreements (SLAs), and monitoring ITSM processes. Additionally, you will handle hardware and software provisioning, assist with infrastructure rollouts, and provide dedicated support for key accounts. This role is ideal for a customer-focused IT professional who thrives in a collaborative environment. The position offers the stability of a permanent contract, the flexibility of remote work options, and a commitment to your professional development through structured onboarding and ongoing training. You will join an experienced team that values flat hierarchies and efficient communication.