IT Service Desk / Support Specialist | Service Desk / IT Support Mitarbeiter (m/w/d)

Job Summary

As an IT Service Desk / Support Specialist at FERCHAU, you will play a vital role in connecting people and technology by providing high-quality support to our clients. Your day-to-day responsibilities include acting as the first point of contact for IT issues (1st Level Support), managing ticket dispatching to ensure all necessary information is captured, and resolving technical problems directly (2nd Level Support). You will utilize remote desktop solutions to provide efficient assistance to various departments. This role is ideal for an ambitious professional looking to grow in a dynamic environment where you will optimize existing IT infrastructures and contribute to security-focused projects. The position offers a permanent contract and a supportive environment designed to help you sharpen your professional profile while working on exciting projects for renowned clients.