IT Application Support and Coordination Specialist | Mitarbeiter/in für die zentrale Verfahrensbetreuung und Koordination mit Schwerpunkt Fachverfahren B
Justizvollzugsanstalt Plötzensee
Job Summary
This role involves the independent management and coordination of specialized IT applications, specifically the 'BASIS-Web' system within the Berlin correctional services. Day-to-day responsibilities include consulting with users on functional application usage, coordinating with product managers, managing system configurations, master data, and user permissions, and implementing change requests. You will also be responsible for testing system updates, creating training documentation, conducting user briefings, and providing technical support for application errors. Additionally, the role requires contributing to the development of operational and emergency concepts, as well as maintaining system documentation. This position is ideal for professionals seeking a stable career in the public sector, offering a unique opportunity to support essential IT infrastructure that facilitates rehabilitation measures within the correctional system. The role provides a modern working environment with flexible hours and professional growth opportunities.
Required Skills
Education
Completion of the first entry-level position of the higher non-technical administrative service (Laufbahngruppe 2, 1. Einstiegsamt) or equivalent qualification in the general correctional, workshop, or nursing service as defined by Berlin civil service regulations.
Experience
- Professional experience in administrative or IT-related services within the public sector
- Experience in managing and coordinating IT applications or software solutions
- Experience in providing user support and conducting training sessions
Languages
Additional
- Must meet civil service eligibility requirements (Laufbahnrechtliche Voraussetzungen) for the specified pay grade (A10). Position requires standard public sector application procedures, including consent for personnel file review for existing public servants.