IT Service Desk Technician | IT First Level Support / Service Desk (m/w/d)

Job Summary

Streck Transport, an international logistics company, is seeking an IT Service Desk Technician to join their team in Freiburg. In this role, you will be the first point of contact for employees, managing IT incidents and service requests via phone, email, and ticketing systems. Your daily responsibilities include providing technical support for hardware and software issues, managing user accounts, maintaining IT systems, and contributing to various IT projects. You will also handle procurement of IT supplies and maintain the internal knowledge base. This position is ideal for an IT professional with a strong customer-service orientation who enjoys a mix of routine support tasks and project-based work. The role offers a stable, long-term environment within an established family-owned company that values employee well-being, offering benefits such as home office flexibility, health management programs, and professional development opportunities.