IT First Level Support / Service Desk Technician | IT First Level Support / Service Desk (m/w/d)

Job Summary

This role involves serving as the primary point of contact for IT support requests at Streck Transport in Freiburg. You will be responsible for the acceptance, processing, and documentation of hardware and software issues via phone, email, and a ticketing system. Key responsibilities include user management, application support, and maintaining the knowledge base. Beyond daily troubleshooting, you will participate in various IT projects, manage IT procurement, and handle repair orders. This position is ideal for a customer-oriented professional who enjoys problem-solving in a dynamic environment. The role is particularly attractive due to its 38-hour work week, 30 days of vacation, and a hybrid work model offering up to 8 days of home office per month. Joining an established international logistics company provides a stable, permanent career path with extensive corporate benefits including health management and team events.