Senior Service Manager | Senior Service Manager (all genders)

Job Summary

As a Senior Service Manager, you will play a pivotal role in bridging the gap between public sector clients and technical service delivery teams. Your day-to-day responsibilities will involve managing service processes, overseeing change, release, and configuration management, and ensuring that IT services are delivered efficiently according to agreed-upon Service Level Agreements (SLAs) and KPIs. You will act as the primary interface for stakeholders, ensuring clear communication and high-quality service reporting. This role is ideal for a professional who is passionate about public sector digitalization and wants to contribute to socially relevant IT projects. The position offers a highly flexible working environment, including remote work options and a strong emphasis on professional development through the company academy, making it an excellent opportunity for someone looking to grow their expertise in IT Service Management within a stable, future-oriented organization.