Senior Service Manager | Senior Service Manager (all genders)

Job Summary

As a Senior Service Manager, you will play a pivotal role in ensuring the quality and efficiency of IT services for public sector clients. Your day-to-day responsibilities involve acting as a central interface between clients and service providers, managing service processes, and overseeing change, release, and configuration management. You will be responsible for planning, coordinating, and monitoring service delivery against established Service Level Agreements (SLAs) and KPIs, while maintaining clear, targeted communication with stakeholders through regular service reporting. This role is ideal for a professional who is passionate about digital transformation and service operations. The position offers a highly flexible work environment with options for remote work, a strong focus on professional development through the internal academy, and the opportunity to contribute to socially relevant digital solutions within an interdisciplinary team.