IT Site Management Manager | Manager IT Sitemanagement für Siemens (m/w/d)

Job Summary

As an IT Site Management Manager, you will be responsible for defining and establishing reporting standards for local IT service management, focusing on SLA reporting, customer satisfaction, and service performance KPIs. Your day-to-day work involves implementing IT project management standards, such as risk management and action plan handling, while ensuring continuous training for teams. You will coordinate the Business Needs Process (BNP) within the IT site management organization and contribute to the development of training measures. Additionally, you will oversee internal communication strategies, including managing newsletters and engagement platforms. This role is ideal for a professional with a strong foundation in ITIL and project management who enjoys process optimization and stakeholder communication. You will work in a structured environment that emphasizes continuous improvement, documentation, and high-quality service delivery, supported by a collaborative team and clear professional development paths.