IT Service Desk Specialist | Mitarbeiter/in (m/w/d) im IT-Service-Desk

Job Summary

The District of Lüchow-Dannenberg is seeking an IT Service Desk Specialist to join its Communication and Information Service department. In this role, you will serve as the first point of contact for employees, handling support requests and incident reports. Your daily responsibilities include prioritizing and documenting tickets in the system, resolving technical issues, and setting up and maintaining workstations. For complex incidents, you will coordinate with the 2nd-level support team or external service providers. This position offers a high level of autonomy and variety within a supportive team environment dedicated to the digitalization of the district administration. Ideal candidates are resilient, communicative, and organized professionals with a strong background in IT systems. The role is unique due to its integration into the district's disaster management staff and the emphasis on a family-friendly, well-equipped work environment with excellent benefits, including flexible working hours and professional development opportunities.