2nd Level Support Technician | 2nd Level Support Techniker (m/w/d)

Job Summary

As a 2nd Level Support Technician, you will be responsible for resolving complex IT issues, performing hardware repairs, and managing the installation, configuration, and commissioning of IT systems. Your day-to-day work involves maintaining and servicing Windows operating systems and utilizing a central ticketing system to track and resolve incidents effectively. You will also be tasked with creating and maintaining technical documentation to ensure operational transparency. The ideal candidate brings a solid background in IT system integration and at least two years of experience in a support environment. This role is particularly attractive as it offers an intensive onboarding process, clear opportunities for professional development, and long-term career prospects within a leading IT consulting and service firm. You will be supported by a dedicated recruitment partner, ensuring a smooth transition and personalized career coaching throughout your journey.