IT Support Specialist (Level 2) | IT Support Second Level (m/w/d)

Job Summary

As an IT Support Specialist (Level 2), you will provide comprehensive, nationwide support for wholesale food clients, focusing on ERP solutions based on MS Dynamics AX/D365FO, webshops, and network infrastructure. Your daily responsibilities include managing service requests and incidents via phone, email, and the TOPdesk ticketing system. You will independently diagnose and resolve software-related issues, document solutions, and collaborate closely with developers to implement effective fixes while ensuring high service quality standards. This role is ideal for an IT professional with strong problem-solving skills and a service-oriented mindset. You will join a dynamic environment that offers long-term career stability, professional development opportunities, and flexible working arrangements, making it an excellent opportunity to advance your technical career while supporting critical business operations.