IT Process Manager | IT Prozessmanager (m/w/d)

Job Summary

As an IT Process Manager at FERCHAU, you will play a pivotal role in managing and optimizing the Configuration Management Database (CMDB) to ensure seamless IT service delivery. Your day-to-day responsibilities include the operational maintenance of the CMDB, developing and implementing processes within ITSM platforms like ServiceNow or Halo ITSM, and ensuring data integrity through rigorous validation and migration efforts. You will also be responsible for creating KPIs and dashboards to monitor process performance, defining governance models, and facilitating technical integrations. This position is ideal for a professional with a strong background in ITIL methodologies and data management who enjoys bridging the gap between technical teams and business requirements. You will work on complex projects for renowned clients, benefiting from a structured environment that offers significant professional development, flexible working arrangements, and comprehensive employee benefits.