XRM Manager | XRM Manager (m/w/d)

Job Summary

As an XRM Manager at FERCHAU, you will play a pivotal role in maintaining and optimizing the Microsoft Dynamics XRM ecosystem. Your day-to-day responsibilities will involve providing expert support to users, conducting training sessions for key users, and managing system configurations such as workflows and forms. You will act as a bridge between business needs and technical implementation by steering optimization projects, managing the product backlog using agile methodologies like Scrum or Kanban, and overseeing administrative tasks including user management and database maintenance. This position is ideal for a professional who thrives on bridging the gap between people and technology. You will be responsible for gathering stakeholder feedback, executing functional tests, and ensuring system developments align with business goals. The role offers the unique opportunity to lead sub-projects for module enhancements and interface integrations, making it a perfect fit for someone with a strong background in CRM systems, project management, and a passion for continuous process improvement within a collaborative and forward-thinking environment.