Onsite IT Support Technician | IT Servicetechniker Onsite (w/m/d)

Job Summary

As an Onsite IT Support Technician in Berlin, you will be the primary point of contact for providing hands-on technical assistance to end-users. Your day-to-day responsibilities include performing IMAC (Install, Move, Add, Change) services, managing hardware lifecycles—such as setting up, wiping, and issuing notebooks and mobile devices—and resolving technical issues directly at user workstations. You will also be responsible for ticket management, maintaining hardware inventory, and providing technical support for both in-person and remote events. This role is ideal for a service-oriented professional who thrives in a fast-paced environment and appreciates structured processes. The company provides a comprehensive four-week onboarding program, ensuring you are well-prepared to handle the diverse tasks of this role. You will be part of a large-scale infrastructure project, working within a professional IT service environment that values clear communication and reliable, hands-on support for both private and public sector clients.