1st Level Service Desk Support Specialist | Mitarbeiter (m/w/d) 1st-Level-Service-Desk

Job Summary

As a 1st Level Service Desk Support Specialist at ZOTZ|KLIMAS, you will be the primary point of contact for IT support requests within a dynamic medical environment. Your daily responsibilities include receiving, prioritizing, and resolving IT issues via phone, ticket systems, and remote access. You will manage Windows-based client environments, administer user accounts in Active Directory, and support mobile device management using Microsoft Intune. Additionally, you will handle hardware configuration for PCs and medical peripherals, perform basic network monitoring, and maintain clear documentation of processes. This role requires a hands-on approach and a service-oriented mindset to support our laboratory, clinical, and administrative staff. You will join a collaborative team in a modern facility located in central Düsseldorf, benefiting from a flat hierarchy, flexible working hours, and opportunities for professional growth in a company dedicated to medical diagnostics.