IT Service Technician / IT Support Specialist | IT Servicetechniker / IT Support (m/w/d)

Job Summary

As an IT Service Technician, you will be responsible for providing essential Second-Level Support to employees, external branches, and subsidiaries. Your daily activities involve ensuring the smooth operation of the client environment, analyzing and resolving technical malfunctions, and managing service requests through a ticketing system. You will act as a key point of contact for complex technical issues, utilizing remote support tools to assist users effectively. This role is ideal for a professional who enjoys troubleshooting hardware and network issues while maintaining high standards of service delivery. The position is particularly attractive due to its permanent contract status, offering 30 days of vacation, flexible working hours with precise overtime tracking, and structured professional development opportunities. Working within a professional team, you will have the chance to apply your expertise in Microsoft operating systems and software distribution tools like Matrix42 in a dynamic technical environment.