IT Support Technician | IT-Support-Techniker (m/w/d)

FERCHAU GmbH Niederlassung Wuppertal

Wuppertal, Nordrhein-Westfalen, Deutschland
Published Apr 17, 2026
Full-time
No information

Job Summary

As an IT Support Technician at FERCHAU, you will be responsible for providing comprehensive technical assistance across 1st to 3rd level support tiers. Your daily activities will involve handling IT requests and troubleshooting malfunctions for internal users, both remotely and on-site. You will manage the installation, configuration, and maintenance of hardware and software, while also administering IT systems and networks. The role involves active participation in rollouts, updates, and migrations, alongside maintaining detailed documentation in the knowledge base. This position is ideal for service-oriented professionals who enjoy solving complex technical problems and communicating with both internal teams and external service providers. Joining FERCHAU offers the unique advantage of working for a major technology partner with a vast network of over 130 branches, providing significant professional development opportunities and a strong focus on work-life balance through local placement and corporate benefits.

Required Skills

Education

Completed vocational training as an IT Specialist for System Integration, IT Specialist for Application Development, IT Systems Electronics Technician, or a comparable qualification.

Experience

  • Professional experience in IT Support (1st to 3rd level)
  • Experience in the installation, configuration, and maintenance of hardware and software
  • Practical experience in network administration and IT system support
  • Experience in handling IT rollouts, updates, and system migrations

Languages

German (Fluent)English (Fluent)

Additional

  • Must be able to provide support both remotely and on-site; requires structured and service-oriented working methods for internal and external communication.