Service Level Manager | Service Level Manager (w/m/d)

Job Summary

As a Service Level Manager, you will be responsible for defining and evolving Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) to ensure high service quality. On a day-to-day basis, you will monitor service performance, conduct reporting, and lead Service Review Meetings with internal and external partners. You will act as a key coordinator between cross-functional teams such as the NOC, TBO, and Operations to ensure smooth process integration and ITIL compliance. The role requires a candidate with strong analytical skills to identify optimization potentials and drive Continual Service Improvement (CSI) initiatives. This position is particularly attractive due to its high level of responsibility in a regional digital infrastructure leader, offering significant flexibility with home-office options, comprehensive benefits, and a focus on long-term professional development through an internal academy.