Service Level Manager | Service Level Manager (w/m/d)

Job Summary

As a Service Level Manager, you will be the central figure in defining and evolving Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs). Your day-to-day responsibilities involve monitoring service performance, conducting service review meetings, and coordinating cross-functional collaboration between NOC, TBO, and construction teams. You will act as an empathetic fact-checker, building long-term relationships with internal and external partners while ensuring all processes align with ITIL standards. This role is ideal for a professional who enjoys identifying optimization potential through Continual Service Improvement (CSI) measures. The position is particularly attractive due to its high level of responsibility in a growing digital infrastructure environment, offering extensive benefits including flexible remote work options, a comprehensive home-office equipment package, and a dedicated professional development academy.