Service Level Manager | Service Level Manager (w/m/d)

Job Summary

As a Service Level Manager, you will be responsible for defining and evolving Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) to ensure clear and measurable service targets. Your daily activities will involve monitoring service performance, conducting service review meetings, and managing escalations with maintenance partners. You will act as a vital bridge between internal departments such as the Network Operations Center (NOC) and construction teams to ensure seamless process integration. This role is ideal for a proactive professional who can identify optimization potential and initiate Continual Service Improvement (CSI) measures. The position is particularly attractive due to its high level of responsibility in a regional digital provider, offering extensive benefits including flexible remote work options, a comprehensive home-office equipment package, and a dedicated professional development academy.