Incident Management Dispatcher | Disponent:in Entstörungsmanagement

Job Summary

As an Incident Management Dispatcher for DB InfraGO AG in Frankfurt am Main, you will play a critical role in ensuring the safety and punctuality of railway operations. Your primary responsibility is the coordination and dispatching of maintenance measures during technical failures to restore infrastructure functionality as quickly as possible. You will act as a central communication hub, coordinating with train controllers, operations centers, and local maintenance teams while documenting all irregularities in SAP R3. Beyond reactive troubleshooting, you will evaluate technical quality constraints and contribute to strategic projects aimed at optimizing incident management processes. This role is ideal for technical professionals who thrive in high-pressure environments and want to make a tangible impact on national infrastructure. The position offers long-term job security within a major corporation, extensive travel benefits, and the opportunity to work at the heart of German railway technology.