IT Support Specialist | Mitarbeiter/-in IT-Support (w/m/d)
Universitätsklinikum Aachen
Job Summary
As an IT Support Specialist at the University Hospital RWTH Aachen, you will play a critical role in maintaining the digital infrastructure that supports high-end medicine, research, and teaching. Your daily responsibilities involve the installation, maintenance, and administration of IT systems, as well as providing direct user support through the IT hotline and on-site consultations. You will be responsible for configuring end-user devices, troubleshooting technical issues, and integrating new systems into routine operations. This position is particularly attractive for those looking to make a meaningful contribution to patient care within a collaborative and structured environment. The role offers excellent benefits including a comprehensive onboarding process, extensive professional development opportunities, and a family-friendly culture. Please note this is a fixed-term parental leave replacement position with a shift-based schedule including early, day, and late shifts.
Required Skills
Education
IT Specialist for System Integration (Fachinformatiker Systemintegration) or an equivalent vocational training/degree.
Experience
- Professional experience as an IT Specialist for System Integration or a comparable qualification
- Experience in the installation, maintenance, and administration of IT systems
- Experience in customer-facing technical support and hotline services
- Practical experience in Hospital IT (preferred)
- Experience in troubleshooting and error analysis for end-user devices
Languages
Additional
- This is a fixed-term contract (parental leave replacement) from June 17, 2026, to June 16, 2027. The role involves a shift system (early, day, and late shifts) including occasional weekend shifts and on-call duty. Work location is Aachen, Germany.
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