IT Technician | IT Techniker (m/w/d)
Akkodis Germany Tech Experts GmbH
Job Summary
As an IT Technician, you will play a critical role in the Client Team, providing essential second-level support to internal employees, branch offices, and subsidiaries. Your daily responsibilities will involve ensuring the smooth operation of client environments, analyzing and resolving technical malfunctions, and managing service requests. You will act as a key point of contact for complex technical issues, bridging the gap between basic support and specialized infrastructure teams. This position is ideal for a proactive professional who enjoys troubleshooting hardware and software issues while maintaining high service standards. The role offers the stability of a permanent, full-time contract and the opportunity to work with modern deployment tools like Matrix42 in a professional corporate environment where both technical expertise and communication skills are highly valued.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration, IT Systems Clerk, or Digitalization Management Assistant.
Experience
- Professional experience in second-level IT support and client operations
- Proven experience in analyzing and resolving technical malfunctions and service requests
- Practical experience with automated software distribution tools, specifically Matrix42 (Empirum)
- Experience working with professional ticketing systems and providing remote assistance
- Demonstrated experience in hardware maintenance and network technology environments
Languages
Additional
- Must demonstrate a structured and systematic working method; ability to work independently and quickly learn new technical topics; strong communication skills for stakeholder management.
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