IT Service Desk Specialist - 1st & 2nd Level | IT Service Desk Specialist - 1st & 2nd Level (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will join one of Europe's largest banking IT service providers to support the digitalization of the Sparkassen-Finanzgruppe. Operating from Hannover or Münster, you will be responsible for the comprehensive management of 1st and 2nd level incidents within carrier network infrastructures. Your daily activities include monitoring network management systems, correlating events to identify root causes, and initiating troubleshooting measures. You will play a vital role in ensuring service restoration within SLA requirements and coordinating communication between customers, network carriers, and external service providers. This position is ideal for professionals who thrive in a structured environment and enjoy optimizing ITIL-based operational processes. The role offers excellent career prospects, a collaborative team atmosphere, and the stability of a major financial IT institution, making it an attractive opportunity for those looking to specialize in network-focused technical support.