Service Desk Technician | Service Desk Techniker (m/w/d)

Job Summary

As a Service Desk Technician, you will be the primary point of contact for end-user support, managing technical issues via phone, ticketing systems, and in-person interactions. Your daily responsibilities involve setting up and deploying hardware, troubleshooting Windows-based software and hardware issues, and resolving network errors. You will maintain a wide range of devices including laptops, printers, and mobile peripherals while ensuring system health through regular checks and security patching. A key part of the role includes managing user accounts within Active Directory and assisting with IT security audits. This position is particularly attractive due to its permanent contract status, flexible working hours with mobile work options, and a compensation package based on the Metal and Electrical Industry collective agreement. Joining a leading technology platform like FERCHAU offers significant career development opportunities through diverse training programs and exposure to major automotive industry clients.