IT Service Management Specialist | IT Service Management Spezialist (m/w/d)

Job Summary

As an IT Service Management Specialist for a global consulting firm, you will be responsible for designing and advancing professional reporting standards including SLAs, KPIs, and customer satisfaction metrics. Operating in the Nuremberg region, your day-to-day involves conducting structured analyses to improve service quality and performance, while establishing efficient IT project management standards such as risk management and action planning. You will coordinate the Business Needs Process (BNP) and ensure strict adherence to IT standards through regular reviews and documentation. Beyond technical oversight, you will play a key role in internal IT communication and the development of modern training programs. This position is particularly attractive due to its hybrid work model, global networking opportunities, and the chance to influence the service management landscape of a company with 50,000 employees.